Requirement for Health Numbers
Why are Health Numbers Required?
Background: Veribook is an online scheduling service used by medical clinics to enable their patients to schedule online.
Problem: Occasionally, we are asked why a patient health number (e.g. OHIP in Ontario, Care Care Number in B.C.) is required every time when booking an appointment.
Can't our system simply "remember" the number associated with a particular account, so that it doesn't need to be entered every time?
Discussion: We balance multiple considerations in the design of our system, including privacy, security, and convenience.
There are multiple reasons for requiring a patient health number for every appointment. This approach:
makes it much simpler for families to be scheduled using a single account, instead of requiring separate accounts for every family member;
streamlines the process for new patients to book an appointment online for the first time;
significantly reduces the error rate of who an appointment is being scheduled for;
ensures only patients permitted to schedule with a particular clinician can actually schedule.
We understand it can be inconvenient; for that we apologize but on balance, we're of the opinion this is the best approach!