Trust us when we say: deploying an online scheduling system is not a trivial task.
As online-scheduling experts, we use our years of experience and our familiarity with medical clinics to make it easier for you.
Step 1: Talk to Us
We recommend that you schedule an online demo using the form below. We'll give you a call, assess your organization's needs, and discuss if and how best Veribook can meet them.
Even if you're someone who prefers to shop online, having a conversation is the best first step. We've helped hundreds of organizations around the world adopt online scheduling since 2009. Speaking with us will save you time and energy.
What comes after the demo?
Detailed-oriented? Want to know how we help your clinic go live with online scheduling in about two weeks? If so, keep reading!
Step 2: Review Your Options
Once we've had a chance to speak, you'll have a good idea of how we can help you. We'll have listened to your needs, walked you through some examples, and have discussed pricing.
We would love for you to be ready to move forward immediately, but oftentimes people want to review their options a bit first. If so, we provide a list of detailed questions to keep in mind when exploring potential options.
We are also more than happy to speak further, answer additional questions, provide additional demos to colleagues, etc...
Step 3: Answer Some Initial Questions
Once you're ready to move forward, we just need you to connect us with your OSCAR Service Provider and to answer five basic questions:
Provide the names of your clinicians who will be taking online appointments and how many half-days they work each week.
Identify the initial types of appointments to offer online, and how long these appointments are. We recommend starting with just one (e.g. regular appointment), or a few (e.g. regular appointment, same-day appointment, CPX), and adding more down the road.
Supply us with a short list of specific types of appointments patients should call to schedule for the moment (E.g. driver’s medicals, procedures).
Your clinic’s name, address, and email address for billing purposes.
Try to think of any additional nuances that might matter for the configuration (we know this is broad and ambiguous; it's okay if nothing comes to mind).
We recommend only spending about 15 minutes on these questions. No need to invest too much time on this at this point.
Step 4: Answer Some More Questions
We'll take your answers to our initial questions to start configuring an account for you. Along the way, we might run into some additional questions and nuances. This is normal and expected, depending on how complex your needs are.
When it comes up, we'll get in touch to clarify the situation. Along the way, we'll ask you to review aspects of our configuration from time to time to make sure you're happy with how it's coming along.
While this is happening, we'll simultaneously work with your OSCAR Service Provider to integrate with our OSCAR.
Step 5: Getting Ready to Go Live
Once we're done the configuration, and you're happy with it, we'll summarize everything that you need to go live:
Temporary credentials for accessing the master account
Temporary credentials for staff
A tutorial for staff to learn how to set clinician schedules
A tutorial for staff to learn how to edit scheduled appointments
Link(s) for adding to your website
Step 6: Go Live!
Once the tutorials have been reviewed, and the clinician schedules have been set, all that needs to be done to go live is adding the link(s) to your website!
We have had clinics where 30% of all appointments are scheduled online within one week of going live, rising to more than 60% within just a few months as patients become more aware of the option.
Step 7: Iterate
Even after you go live, it's important to us that we stay in close contact. If there are problems or questions, reach out to your personal account manager and we'll get things resolved.
More importantly, we'll work with you to proactively continue to adapt and tweak the system to better meet your needs. For example, we oftentimes take the initiative to review your website to propose additional spots to add a link to online scheduling, to help increase your diversion rates.