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P: 1.855.260.1680
E: customercare@veribook.com

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418 Eglinton Avenue West, Unit 202
Toronto, ON, M5N 1A2
Canada

1.855.260.1680

Veribook is an online appointment booking system that integrates with OSCAR EMR and enables medical clinics, physicians, and medical offices to easily schedule patient appointments and bookings.

Linking to Patient Charts

Linking to Patient Charts

Problem: Sometimes we're advised by clinics that appointments are not linked to the right patient chart within OSCAR EMR.

Discussion: For clinics using OSCAR EMR, patients scheduling appointments are typically asked to provide two pieces of information:

  1. Patient Name
  2. Patient Health Number

However, in practice, patients rarely supply a name that exactly matches their name on file.

We therefore only rely on their patient health number when linking appointments to patient charts within OSCAR EMR. Put another way, the name supplied by a patient is technically ignored, only the patient supplied health number is used.

Impact: A patient may sometimes intend to book for a first patient, including supplying a correct name, but supply the health number of a completely different patient. In our experience, this most frequently happens when parents book for their children and they mix up the children's names and health numbers.

In this situation, simply manually change the patient within OSCAR to the right patient.