Our usual hours of telephone support are 9AM to 4PM, North American Eastern Time. If you reach our voicemail, please leave a message including your name, number, and email address and we will return your call as soon as possible.

P: 1.855.260.1680

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418 Eglinton Avenue West, Unit 202
Toronto, ON, M5N 1A2


Veribook is an online appointment booking system that integrates with OSCAR EMR and enables medical clinics, physicians, and medical offices to easily schedule patient appointments and bookings.

HTML vs. Plaintext Emails

HTML vs. Plaintext Emails

Problem: Sometimes patients complain that the links in our confirmation and reminder emails are not “clickable” hyperlinks.

Discussion: Maximizing delivery of our email is something that we consider extremely important, as discussed here.

One step that we take to maximize delivery is sending only plaintext emails, instead of HTML emails.

Plaintext emails are less likely to be caught by spam filters; however, they do have a drawback in that it is not possible to add clickable links into plaintext emails.

In practice, we find this a reasonable compromise because almost all email clients (E.g. Gmail, Outlook), will automatically convert links in plaintext emails into clickable hyperlinks (see screenshot).