As discussed here, maximizing patient usage/adoption of online scheduling is important to help deliver maximum benefit. We highlight below some sample clinics, and the conversion rates that they have achieved over time.

The Gold Standard

Our gold standard is Magenta Health, an award winning clinic that has sought to streamline and improve all aspects of its operation, including scheduling. Despite the clinic growing significantly over the last few years, their metrics illustrate that their number of billed appointments booked online stays consistently above 90%.

Slow and Steady Wins the Race

This clinic has made a concerted effort to incrementally increase their conversion rate over time by adopting many of our suggestions here.

One of their upcoming plans is to dissuade patients from scheduling their next appointment on their way out of the clinic, in lieu of doing so online. This mode of scheduling currently remains the vast majority of the appointments scheduled manually, instead of online.

50%+ Conversion Rates are Readily Achievable

The combined efforts of our talented developers and clinic managers mean 50%+ conversion rates are readily achievable. You won’t get there overnight - change takes time, unfortunately - but we see conversion rates that frequently hit, and exceed, 50%.

Put another way, more than 1 out of every 2 appointments can be scheduled online, freeing up staff time considerably.

Migration from Another System

This next clinic migrated to Veribook from another online scheduling system once its limitations became apparent to them. Their metrics are useful to illustrate two things in particular:

1. The transition to Veribook is seamless

2. With Veribook, conversion rates can be immediately higher than with other systems, even with minimal marketing efforts